G E N E R A L ✦ I may stream the drawing process on my twitch account unless told or selected otherwise in the request form.✦ Have reference sheets for your characters if they are original creations.✦ All reference images must only be uploaded as JPEG, PNG, MP4 or GIF, in the files section of your VGen commission. I do not accept external links of any kind. If your character has a profile on VGen please tag it in the form.✦ My services do not include creating entirely new characters or designs from scratch.✦ It is prohibited to use my works in relation to crypto, NFT and AI related technologies.✦ All of my art including sketches, progress images and speed paints are prohibited to be used in any kind or form of generative AI.✦ Commissions are always streamed on my twitch channel, GemMaidGemma. However, if the client wants to be sent a speed paint of their commission, it must be stated at the beginning of the request. The recorded speed paint will be posted publicly on my socials in light of rising art theft/impersonation cases.P A Y M E N T S ✦ Upfront payment only.✦ Regular clients with a history of at least 3 completed commissions may ask for a payment plan if the commission is over $150.R E V I S I O N S ✦ Two revisions are included during the sketch / mock up phase.✦ After the sketch / mock up is approved, any major or additional revisions will incur additional fees. Slight adjustments are still allowed as long as it doesn't drastically change the piece.DEADLINES AND DELIVERY ✦ I do not take rush orders.✦ The final deadline is usually set at a later date than the estimated time to complete, in case there's a need for more time to complete the work or if the client is unable to respond for final approvals.U S E ✦ All works are ONLY for personal use and streaming usage by default.✦ Whenever posting, using in graphics or publicly showcasing, MUST credit me for the work.✦ If you wish to use it commercially, it must be mentioned with prior notice as that will include additional fees.INTELLECTUAL PROPERTY RIGHTS ✦ Commercial Right =/= Copyright✦ I retain all rights to my illustrations and usage for samples and portfolio.✦ Must credit the artist, 'GemMaidGemma' or 'Azure Gemmabyte', when posting on socials or wherever applicable.R E F U N D S ✦ No refunds once the sketches/proposal has been approved/accepted.✦ ONLY if and when I can't deliver by the deadline due to personal circumstances, the client will be informed and a refund timeline can be arranged after discussion.C O M M U N I C A T I O N ✦ For any inquiries, discussion and communication regarding commissions, please only contact me via VGen.✦ If you do prefer communication via socials, please state so in your request description box, and ensure that your DMs are open on the socials you provided to establish communication.✦ Please be patient with me as I work within my capabilities, I have minor wrist damage and I am required to not overwork it.✦ When you do not receive a reply from me within 24 hours, I hope that you can understand that I might be dealing with heavy workload, bad health or a medical emergency. I will respond the moment I am able to. I thank you for your patience in advance.
